The Saudi Oger Quality Management System (QMS) describes the "Construction, Operation & Maintenance" activities with reference to the ISO 9001:2000 Standard.

Scrupulous investigations of existing processes, to address the scope of the QMS, were carried out to define the needed documents. These processes cover activities starting at the bidding stages, to understand the Customer's requirements, and ending with the completion of the works to the Customer utmost satisfaction, including related management activities, provision of resources, planning and product realization.

The Quality Management System exemplifies the Management's commitment towards the quality of products delivered to its customers. The QMS is designed to permanently:

- Determine customer needs and specify them in the form of defined requirements for the organization,

- Determine, plan, carry out, monitor and adapt the service realization processes,

- Expand the range of corporate experience & expertise,

- Review its performance to streamline internal processes, optimise efficiency and bring forth improvements.

- Considerable efforts are ongoing to monitor, measure, analyse these processes and institute improvements to the Quality Management System.

Documentation Hierarchy
There are five layers of documentation, as described below, starting at the highest level of documentation:

Quality Assurance Manual
States the Company's Quality Policy, describes the scope of the Quality Management System and highlights some references to documented procedures

Corporate Documents
Procedures, Work Instructions, Forms & General Documents (e.g. Organizational Charts, Occupational Health & Safety, Process Maps, etc.) which are established and implemented by all Divisions

Division Documents
Procedures, Work Instructions & Forms, which are implemented internally within a Division, Department or Service

Internal Documents
Booklets, Work Instructions and related Forms to accomplish a particular activity

External Documents
These documents are sourced/received from an external entity to the Company